Verbal Communication Course

The University of Minnesota reports that in the working world, approximately sixty percent of misunderstandings are traced back to poor listening and only one percent to written communication. Stage III listening occurs when we see the problem the way the speaker sees it, not the way we see it.

To be a good listener demonstrates how much you care about your client more than any other action you can take. The following behaviors give the impression that you are NOT listening. Place a check next to those habits you know you have to guard against.

Verbal Communication Course
Verbal Communication Course

The items of the Educational Shop are provided to you in a Microsoft Word format, so that you rework the PowerPoint® and the workbook, as well as the Certificate. You can use the copyrighted material for education, teaching and communication, but not to resell it as your own materials.

You can, however, create your own product using this material as a basic structure and bring the fruits of your imagination, talents and creativity into what you design.

This format, to my knowledge, is not available elsewhere.