Customer service Course

$572.00

Creating fine customer service is critical to the success and long-term viability of every business.

The development and implementation of a general policy aimed at placing complete customer satisfaction also helps build an excellent reputation for the company.

Customer Service Course provides the basics of all of building a customer service for entrepreneurs and managers who want to value the image of their businesses.

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Description

Dr Joyce Knudsen Store - Online distance learning courses that educate you on many subjects that will augment your career. customer serviceWhat are Customer Service and customer appreciation mean?

Customer Service is an integral part of our job and should not be seen as an extension of it.

A company’s most vital asset is its customers. Going the extra mile for your customers! Your customers are a gift to your business.
Without them, we would not and could not exist in business. When you satisfy our customers, they not only help us grow by continuing to do business with you, but recommend you to friends and associates.The practice of Customer Service should be as present on the show floor as it is in any other sales environment.Give your customers what they do not get somewhere else and you will encourage customer loyalty!

CUSTOMER APPRECIATION

Will give your clients the information they need to create great customer service by giving participants a better understanding of customer needs.
The deepest hunger of the human soul is to feel appreciated! People don’t care about what you know unless you can show them how much you care.

WHO’S THE BOSS?

Here’s a question I’ll bet you could ask a thousand-working people and never get the right answer. The question is: “Who’s the Boss?”

There’s only one boss, and whether a person shines shoes for a living or heads up the largest corporation in the world, the boss remains the same, “IT’S THE CUSTOMER!” He is the person who pays everyone’s salary and who decides whether a business is doing to succeed or fail. And he doesn’t care if a business has been around a hundred years. The minute it starts treating him badly, he’ll put it out of business.

This boss, the customer, has bought and will buy everything you have or will have. The customer pays all your bills, and he pays them in exact proportion to the way you treat him.

KNOW YOUR CUSTOMER’S STYLE

For the customer who is extroverted and people oriented:

  1. Be friendly, not dominating
  2. Tell how others will benefit
  3. Ask for their opinions and ideas
  4. Use testimonials
  5. Do not appear impatient

For the customer who is introverted and people oriented:

  1. Take time to explain
  2. Display empathy and patience
  3. Give more attention to detail
  4. Exhibit friendly attitude
  5. Speak with a sincere tone of voice
  6. Go slowly

For the customer who is extroverted and task oriented:

  1. Help them with details
  2. Ask specific questions
  3. Minimize features/maximize benefits
  4. Keep the pace fast

For the customer who is introverted and task oriented:

  1. Be sincere-lower your tone of voice
  2. Minimize risks
  3. Be conservative in your assertions
  4. Avoid “chattiness”
  5. Answer questions precisely
  6. Explain details

For the customer who is extroverted and people oriented:

  1. Be friendly, not dominating
  2. Tell how others will benefit
  3. Ask for their opinions and ideas
  4. Use testimonials
  5. Do not appear impatient

For the customer who is introverted and people oriented:

  1. Take time to explain
  2. Display empathy and patience
  3. Give more attention to detail
  4. Exhibit friendly attitude
  5. Speak with a sincere tone of voice
  6. Go slowly

For the customer who is extroverted and task oriented:

  1. Help them with details
  2. Ask specific questions
  3. Minimize features/maximize benefits
  4. Keep the pace fast

For the customer who is introverted and task oriented:

  1. Be sincere-lower your tone of voice
  2. Minimize risks
  3. Be conservative in your assertions
  4. Avoid “chattiness”
  5. Answer questions precisely
  6. Explain details

 

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