The University of Minnesota reports that in the working world, approximately sixty percent of misunderstandings are traced back to poor listening and only one percent to written communication. Stage III listening occurs when we see the problem the way the speaker sees it, not the way we see it.
To be a good listener demonstrates how much you care about your client more than any other action you can take. The following behaviors give the impression that you are NOT listening. Place a check next to those habits you know you have to guard against.
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