Communication in general is the process of sending and receiving messages that enables humans to share knowledge, attitudes, and skills. Although we usually identify communication with speech, communication is composed of two dimensions – verbal and nonverbal.
Nonverbal communication has been defined as communication without words. It includes apparent behaviors such as facial expressions, eyes, touching, tone of voice, as well as less obvious messages such as dress, posture, and spatial distance between two or more people.
According to Dr. Leonard Zoonan, face-to-face communication is conveyed through 55% Body language, 35% tone of voice and 10% spoken words. People’s messages communicate via their nonverbal communication.
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